When your strategy has a “Failed” status, it means something went wrong while we were passing your order information to the exchange. This article will explain what steps to take if your strategy has failed.
First, it is important to determine at which moment the status of your strategy changed to Failed. If this occurred during the entry (initial opening of the strategy), then your order was not sent to the exchange. The second possibility is that your strategy failed during the closure of the position. In this case, your open position will remain on the exchange.
Second, click on the failed strategy to see the details of the error. In most cases, there will be a link in the description that guides you to a Help Center article explaining how to solve the issue. If the description is unclear or you require further clarification, please contact support through the chat on our website.
IMPORTANT: Once your strategy status changes to Failed, open your exchange and check your live positions. Make sure you do not have any unwanted positions remaining on the exchange.
What if my strategy failed during the entry?
If your strategy failed while trying to enter a position, it means some of the information sent to the exchange was incorrect. The most common issues are related to:
Incorrect trading amount (Insufficient balance error)
Mismatch in leverage between the exchange and your order (Margin is insufficient error)
Mismatch in the trading mode (Trading Mode error)
What if my strategy failed during the exit?
If your strategy failed during the exit, it means the exchange did not accept your exit order, and the positions you were trying to close will most likely remain on the exchange. The first thing you need to do is check your positions directly on the exchange and ensure that you close any unwanted positions. The most common issues are related to:
Incorrect placement of Reduce Only order (Reduce Only error)
Order was already closed on the exchange (Order already closed error)
Mandatory conditional order not found (Mandatory conditional order error)
Signal was received but not executed (Exit signal was not executed)