Issue:
Unable to enter a position with the error: "Your account has insufficient balance for the requested action".
Reason:
1. The amount with which you are trying to enter is less than the minimum trading amount allowed for this pair on the exchange.
2. You do not have enough balance to open a position for the specified amount.
Solution:
1. Your order size should be at least $5 ($10 in the Grid bot). This is the minimum trading amount allowed on WunderTrading.
2. Your free balance should be above the minimum trading amount allowed for this pair on the exchange. You can learn more about the trading limits of your exchange by visiting the corresponding section on your exchange’s website (usually found under "Trading rules").
3. You need to have the asset in the base currency that you are trading. E.g: if you are trading ETH/BTC and going Long, you will need to have BTC in your exchange account and not USDT or ETH (Spot market).
Example:
1. You are trying to enter Long with $25 on BTC/USDT using a connected Bybit API in the Terminal tab. In this case, you will receive "Order size error" or "Insufficient funds to buy the contract" because Bybit has set the minimum trading amount for this pair at 0.001 BTC (approx. $68 at the time this article was written).
2. If you are trying to go Short with BNB/USDT on Spot and posses only USDT, you will receive an "Insufficient balance" error. In this case, you will need to have BNB to go Short on the Spot market.
If none of the above helps, feel free to contact our support by clicking the Support button located in the navigation panel on the left side of your cabinet.