Issue:
Unable to place an order due to "Your API Key is invalid or it does not have a permission for the requested action" error.
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​Reason:
Your API key does not have a permission for the requested action. There are few things that may trigger this issue:
1. Expired API key.
2. Incorrect API permissions.
3. KYC expired/The exchange asks to make corrections.
4. Changes in the exchange rules. (trading restrictions, restrictions on certain pairs or geographical regions)
5. No connection with the exchange via API key.
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​Solution:
1. Create new API key. (Whitelist our IP addresses in API key permissions)
2. Make sure to choose correct permissions when you follow steps from our article.
3. Check your KYC status on the exchange.
4. Look for the latest announcements on the exchange regarding new trading rules or restrictions.
5. Try to refresh your API profile, by going to My Exchanges > "Refresh" button.

If you constantly lose connection with the exchange you can check the downtime status of the exchange. If you will not find anything you can try to delete and create new API key.
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​Example:
1. If you have created your API key without whitelisting our IP addresses, you may face this error if you try to trade after 60-90 days. (all exchanges have different rules for API key expiration date)
2. You have decided to enable "Read only" next to "Trade" permission instead of choosing "Read and write". In this case, you will not be able to make any trades until you choose "Read and write".
3. Your ID card had expired and the exchange is asking to upload a new document.
4. The exchange has announced that starting from today all trades with PEPE/USDT are not available via API keys.
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If none of the above helps, feel free to contact our support by clicking the Support button located in the navigation panel on the left side of your cabinet.